What is Pre-order?
Pre-order is essentially the same as ordering normally. But due to the current shipping and delivery situation around the world, some products may take 1-2 weeks longer than normal.
How do I apply my discount code?
You can apply your discount code after you press check out.
How long does it take for shipping?
Our processing time for each purchase takes 1-4 business days. Transit times will vary based upon a few different conditions, including but not limited to:
- The total distance between us
- Whether your parcel is domestic or international
- What delivery method you select
Do you refund shipping fees?
Shipping fees are non-refundable.
Are there any other types of payment methods?
To pay with any other methods such as FPS, PayMe or Bank Deposit, please contact us through Whatsapp: +852 4663 8001 or visit our Payment Methods page.
I got my order, but an item is defective, or not what I ordered. What do I do?
Upon receiving your order, please thoroughly check the delivered items. If you receive an item that is defective or incorrect: please contact our Customer Care team via email us directly at firstname.lastname@example.org within 7 days of delivery. Please report your item as soon as possible for assessment. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.